FAQ

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My fountain isn't working?

Without seeing the fountain, it's difficult to diagnose the exact problem;  but, we can give you some tips which may get your fountain up and running again. 


**** FOR SAFETY PURPOSES:  Always unplug your pump while working on it or cleaning it to avoid electrical shock.  


1.) Check the electrical outlet where the pump is connected, to make sure that it is properly working. 


2.) Fill your fountain to the top of the basin (the lowest bowl where your pump is located) with water.  Your pump is a submersible pump and must be totally underwater to properly work.  Running your fountain without water, or very little water, will burn out the pump motor and it will need to be replaced.

3.) Another possibility is the propeller on the pump may be clogged with leaves, small twigs or debris. Using the nozzle on your garden hose, place the nozzle on the top opening of fountain sending a blast of water straight down to your pump. Many times this will clear the tubing of any minor debris.


4.) If you have a pump access door, or are able to get to your pump with ease, see if anything might be jamming or clogging the pump.  Often times a small rock or leaves are blocking the propeller from spinning.   BE SURE TO UNPLUG YOUR PUMP WHILE EXAMINING IT. Again, you can take your garden hose and blast the pump filter to see if this clears any debris.


5.) If the pump is working but the water isn’t flowing through the fountain, the tubing may have slipped off of the pump, or may be clogged with debris. Examine the tubing to make sure it is securely attached to the pump. If detached, simply reconnect the tubing securely to the pump.  You may also need to take your hose and blast water through the tubing to clear out any debris.   


If you have tried these suggestions and your fountain is still not working, please call us to arrange a service call. 

My statue is broken, is there any way to have it repaired?

Many damaged concrete statues can be repaired depending on the severity of the break and where the break has occurred. Because we actually manufacture on the premises, we have the materials and expertise to do many repairs and to match the concrete coloring as closely as possible. 


**NOTE:  Fountain bowls that have cracks or are broken are very hard to repair.   Due to their weight and need to hold water, repairs often do not last.  For this reason, we do not repair fountain bowls. 

I have algae in my fountain. How do I clean my fountain?

As always, prevention is the best cure.  We carry algae tablets at the store that will keep your fountain free from algae.  


Keeping your fountain clean will also keep it algae free.  Adding water daily, and not letting the water just sit in the bowl will also keep it clean.  Sitting water (meaning the fountain is not running), will quickly turn green and is a draws mosquitos.  


If you do not want to run your fountain daily, then you may want to remove the water from the fountain while it is sitting to keep it from turning green and attracting mosquitos.  When you're ready to enjoy your fountain again, simply fill the fountain with water and turn on your pump.   

Water can be removed by using a water  safe wet-dry vacuum (for deep bowls), or a simple hand brush can be used to sweep the water out of your bowls for cleaning.   

Once the water is removed, use a SOFT sponge (not a sponge with an abrasive side as it may scratch off your finish) to clean any algae on your bowl.  You can use a small amount of household bleach with water which will instantly remove algae.  Flush with the garden hose.  Be careful of plants getting splashed with bleach.  Refill with fresh water. 

How do i protect my fountain during a freeze?

When a possible freeze may occur, it is best to empty your fountain or birdbath (any concrete container that holds water). Remove as much water as possible as the freeze-thaw cycle is very hard on concrete and may result in cracking or chipping of the item. You do not need to worry about the pump. 

Can I run my fountain 24 hours a day?

Yes.  Many people want their fountains running at all times. The main thing to remember is there must be water in your fountain when it is operating.  You run the risk of burning out a pump if your fountain does not have enough water in the bowl.  You will most likely need to add water daily if you are running your fountain all day.  Remember, water is lost by evaporation and splash.  A full fountain in the morning, may be 1/2 empty by the end of the day.  


A drip hose hooked to your sprinkler system or outdoor water faucet is a great way to automatically add water to your fountain.  Contact your gardener, landscaper, plumber or local hardware store for more information on how these systems work. 


Many people also use timers for their fountains, which can be purchased at any hardware store.  These are the same timers used to turn outdoor lights on and off automatically.  You can set your timer to turn your fountain on during the day and off at night.  But don't forget to add water!

Remember to turn your fountain off when you are on vacation unless someone will make sure it has enough water or you have a drip system that supplies it with water daily.